To learn about our story and what we stand for; please click here.

Thanks for asking! Herbier is pronounced, Er - Bee - Air. It is a French word meaning, abounding in herbs...poetic, right?

We're an Australian-owned business and our products are crafted in Grassmere, Victoria; by our experienced Herbalist and Naturopath; Suzanne Hespe.

Our products are made from 100% natural ingredients. We support local farms and use organic or wild crafted ingredients as much as possible.

For information on the full list of ingredients in each product, including their health benefits and why we chose that particular herb/ingredient, please visit our Journal pages, by clicking the link to the specific product, below.

Lumiere - Precious Brightening Face Oil

Eternelle - Deeply Nourishing Face Oil

Heirloom Nectar - Intensely Hydrating Night Treatment

La Terre - Premium Grounding Body Oil

No. We have a strong affinity with all sentient beings and would never use any ingredients which have been tested on, or derived from animals.

Yes. As mentioned above, there are no animal-derived ingredients used in our any of our products and they are all cruelty free.

No, the ingredients in our Herbier products are all 100% natural. This is something we feel deeply passionate about.

Of course, therefore, our products do not contain fragrances, parabens, PEGs, sulfates (SLS/SLES), GMOs, mineral oils, petrolatum or synthetic colours.

Our intent is provide a high quality product which is foremost, medicinal and healing, in nature. Our products, therefore, smell of the nature ingredients and are not perfumed to mimic a pleasing scent, as many commercial products on the market these days. Our products are made with conscious intent to be kinder to our bodies and avoid toxic build up.

Herbier products are generally safe to use during pregnancy, thanks to their natural composition and plant extracts known for rejuvenating and healing properties. However, it is crucial to exercise caution and be mindful of specific ingredients, especially during early pregnancy.

Essential oils, even though derived from natural sources, can have potent effects, and some may be associated with potential risks during pregnancy. Whilst many natural ingredients are beneficial for the skin, individual reactions and sensitivities may vary.

If you have any concerns, it's recommended to seek guidance from your healthcare professional, who can provide personalised advice based on your individual health circumstances.

Herbier products are recommended to be used within 6 months of opening.

Our bottles are made from superior biophotonic glass, which ensures a greater preservation period above all other bottles and maintains the potency of the oils and nectar. For more information, please read about our bottles under the 'Packaging' section below.

Herbier orders are shipped Australia-wide and internationally, via Australia Post.

We are not responsible for any duties payable as part of an international delivery. Please contact your local customs office for further information.

Australia: Shipping costs 

Flat rate $10 Australia wide

International: Shipping costs 

For International shipping, please be aware that costs to each country will vary based on weight and destination. Please contact us for shipping to countries outside Australia.

International orders may be subjected to taxes, customs/import duties and other fees which are the recipients responsibility. Please check with the customs office of the destination country for clarification around any additional costs.

Unfortunately we do not offer this option at the moment.

Domestic same state: 2–5 business days

Domestic interstate (metro to metro): 3–6 business days

Domestic rural or remote areas: allow an additional 1-2 days

International customers: Typically 10-14 business days.

Please note we are located rurally, therefore delivery may take an extra couple of days than normal and we thank you for your patience.

Once your order has been dispatched, an email will be sent to you with a tracking number. Please check your junk mail folder if the message doesn't arrive in your standard inbox.

If you are wishing to track your order, simply log on to the Australia Post website; https://auspost.com.au/mypost/track/#/search

Enter the tracking number in the space provided to view the current status of your order and estimated delivery date.

If no-one is at home or if a parcel is unable to be left in the postbox when Australia Post delivers, you may receive a 'calling card' explaining where to collect your parcel from the Post Office or local collection point. 

Please double check that the delivery address you provided is correct.

Refer to ‘My order may have been lost in transit’ for information on how to locate orders.

Our bottles and cylinders are carefully packaged to ensure that they arrive safely and undamaged.

If however your order arrives damaged, please email us within 24 hours of receipt and provide photos and details of the damage and we will organise a replacement order for you. Please note that we will be unable to provide a replacement order until photos are received.

All of our deliveries are tracked, please contact us at bonjour@herbier.com.au if you have any concerns and we will follow up for you.

If your parcel hasn’t been delivered by the expected date or you’re worried it’s gone missing, please check the following before an investigation is initiated.

Tracking
If your item was sent using a tracked service you can track it to check the status.

Card received
Check if a notification card is in your letterbox or under your door – your item may have been delivered to your local Post Office.

Accepted on your behalf
Check if someone else accepted or signed for the item on your behalf. If you live or work in a large building, check with building management or the mailroom to see if they have it.

Delivered to a safe place
Check if your item has been left in a safe place. This could be under or behind something, other than your mailbox.

Address details
Double check the address you provided on your order.

Known service delays Please check the Australia Post site for delivery delays.

International service disruptions: international updates.

Domestic service disruptions: domestic updates.

We accept payment via Visa, Mastercard and Paypal.

If you wish to cancel or amend your order please email bonjour@herbier.com.au with your order details as soon as possible and we will endeavour to assist you. Unfortunately once the order has been shipped, we are unable to make the changes you require; however in this instance, please refer to our returns and refunds policy here.

We sincerely apologise if you have received a different product to what you had ordered. Rest assured that we are committed to resolving this issue as soon as possible. Kindly contact us at bonjour@herbier.com.au and provide a photo of what was received and we will promptly send the correct product to you.

For information on returns, please view our returns policy

Please check your junk mail folder first and if not located, please contact us by email at bonjour@herbier.com.au.

Our products are only available online for the time being. Please visit our online shop here.

Our bottles are made from high quality Miron biophotonic violet glass. This special glass protects biophotonic activity, which lengthens the life of the natural product contained inside by blocking UV exposure, but allowing the beneficial sun ray in, preventing the need for preservatives. Nothing surpasses the superiority of this glass on the market and we wouldn't consider using anything less for our precious herbal infused oils and nectar. These bottles may be recycled or reused.

For further information on Miron glass, please visit the manufacturers website.

We also carefully selected labels which are uncoated and printed using natural dyes on a matt paper.

Our cylinders are made of cardboard and matt paper, and are therefore able to be recycled. The intent behind the beauty of our cylinders was for them to be repurposed. Alternatively, they may be returned or recycled, which in turn, creates a closed loop system and eliminates waste as much as possible.

We accept bottle returns, please email us at bonjour@herbier.com.au and we will provide the return address details. To compensate for the cost of the return, we will provide a 15% discount on your next order.